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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Desiree Whitlock

November 17, 2023

5  out of  5 rating by Desiree Whitlock
"This office is just wonderful!! They are excellent in their service and they really do care about their customers. I would not go anywhere else. We have been State Farm customers for 40+ years. Thank you Shank and staff!!"

Robert Werkheiser

November 16, 2023

5  out of  5 rating by Robert Werkheiser
"Shank and his team always provide excellent service. Prompt response times, thorough and enjoying loving on their clients👍"

Matheus Teixeira Canteri

November 13, 2023

5  out of  5 rating by Matheus Teixeira Canteri
"Can’t say how happy I am with the efficiency and attention they offer. Amanda Adams has helped me with auto and renters insurance and made everything easy and quick."

Gabe Chrismon

October 12, 2023

5  out of  5 rating by Gabe Chrismon
"Shank is not only a great guy, but a fantastic agent. Dianne and the rest of the crew in Shank’s office take care of their customers like no other insurance company I have seen!"

Jenna Kartune

September 9, 2023

5  out of  5 rating by Jenna Kartune
"Amanda was incredible with finding our family coverage with State Farm. Her quote beat all the others and the process was seamless! Highly recommend Amanda and this agency!"

Katie Casey

August 31, 2023

5  out of  5 rating by Katie Casey
"Above and beyond service! Amanda is always quick to respond and offers very competitive rates. Her knowledge and expertise make the whole process easier."
Profile photo of Demario Robinson

Demario Robinson

July 5, 2023

5  out of  5 rating by Demario Robinson
"Cheryl biddle deserves a catfish Dinner thank u so much"

Brittnee Kennedy

July 3, 2023

5  out of  5 rating by Brittnee Kennedy
"Amanda was great! She was quick, responsive, answered all of my questions, and got me a great rate that beat my current rates and other rates as well! Great experience!"

Caitlin Downing

June 8, 2023

5  out of  5 rating by Caitlin Downing
"This office has done my auto coverage for years, but when we bought a house, I bundled with homeowners coverage. In December a hail/wind storm caused leaks and damage to our roof. Diane and everyone at the office were able to answer all of our questions and walked us through the process. It took months of the claims office negotiating with the roofing company, but we were approved. When we hit unexpected snags during the repair, this office helped with that too, putting me directly in touch with the adjuster's team so that our supplemental claim was approved the same day. Our new roof is beautiful (and importantly leak-free) and we only owed a small amount out of pocket. Thank you all!!"

Jessica Garrison

May 30, 2023

5  out of  5 rating by Jessica Garrison
"Everyone in the office is phenomenal! They will work hard to help you figure out any claims and are always a pleasure to talk to! 10/10 recommend. They honestly restored my faith in State Farm!"

Mark Cunningham

May 23, 2023

5  out of  5 rating by Mark Cunningham
"The absolute greatest insurance agent in the world. Shank and Diane have saved me numerous times and have even helped me on claims when I had issues with State Farm's claim office. I honestly can't say enough about Shank and his team, they are always responsive and have done right by me time after time."

Mindy Garvin

May 22, 2023

5  out of  5 rating by Mindy Garvin
"Cheryl is absolutely wonderful. She cares about her clients and very attentive. I will be doing business with state farm for a long time."

Conner White

April 18, 2023

5  out of  5 rating by Conner White
"Diane was absolutely perfect"

Jerry Swords

March 3, 2023

5  out of  5 rating by Jerry Swords
"Friendly people, nice facilities, great service, and knowledge employees"

Nick Hare

January 17, 2023

5  out of  5 rating by Nick Hare
"A great example of how a business should be run. Caring, attentive, organized, helpful, and efficient."

Brenda Reid

January 12, 2023

5  out of  5 rating by Brenda Reid
"The service and attention provided by my agent was excellent and they made sure I was satisfied with all my repairs before my claim was closed. They truly have the customers best interest at heart. If you need a great agent, this is the place to contact. Thank you so much!"

Terilynn McQuiston

November 29, 2022

5  out of  5 rating by Terilynn McQuiston
"Saved me so much money and headaches! Highly recommend."

Richard Prevatt

November 17, 2022

5  out of  5 rating by Richard Prevatt
"They have an awesome staff, they care about you and your insurance needs. They treat you like family I would recommend them to anyone"

Jack Watson

November 12, 2022

5  out of  5 rating by Jack Watson
"I just wanted to take a moment and recognize Diane at this office for going above and beyond the call of duty. My wife and I had an auto claim, and Diane waited on hold for us multiple times to save us time and inconvenience. This office has always been helpful over the years when we have had questions or concerns that needed immediate attention. Shank has an excellent team. If you are looking for a P&C agent, contact this office ASAP. And thanks again, Diane!"

Heidi Corbitt

November 7, 2022

5  out of  5 rating by Heidi Corbitt
"This office is always so helpful, kind and ready to assist. Whenever I have questions or concerns, Ms. Diane is always ready to help. We love her!"

Jerry Muse

November 6, 2022

5  out of  5 rating by Jerry Muse
"We have been with State Farm for many years and have had our homes and vehicles insured by them. Our Insurance agent, Shank Kothare, is located at 4971 Lebanon Pike, Old Hickory, TN 37138. They go above and beyond customer satisfaction. Shank continually displays a professional and kind disposition. Diane Leftwich (the office manager) handles any requests or questions that come to the office immediately in a positive and friendly manner. Diane stays on top of everything, and we appreciate everything she does. We recently had water damage claim that wasn't being handled correctly, so Shank came to our house and resolved the ongoing problems with the other company, His wisdom is surpassed by the generosity of his time and the dedication he has for his clients. There are very few agents that are prodigiously talented and eloquent as Shank Kothare is and yet show such uncommon humanity and devotion to his clients. We felt compelled to thank him because it's rare to have an agent come to your home and help you. Jerry & Karen"

Tammy Welch

October 26, 2022

5  out of  5 rating by Tammy Welch
"Our agent and his staff are amazing. They are always available when we need anything- cars, house, life insurance! Anytime we need anything they are there for us and go over and beyond! If you don’t use Shank’s office for all your insurance- you are missing out! They are like family!!!"


October 20, 2022

5  out of  5 rating by angex00
"Amanda is amazing at helping with all the help you need at getting your car insurance set up. She really takes the work off your shoulders and will cover everything for you!"

Thomas Jones

October 18, 2022

5  out of  5 rating by Thomas Jones
"Always helpful and efficient in a timely manner. Also, very personable"

cecilia white

October 15, 2022

5  out of  5 rating by cecilia white
"Shank won us over when we first met. Any man who can make insurance interesting has our business. Any time we need anything Shank and his team are compassionate, professional and efficient. Thank you!"